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Policy Wording Guide
Consumer Duty Register
Claims Procedure
SMCR Register
On this page
1. Definitions
2. Scope of Cover
2.1 Medical
3. Exclusions
DOC-UW-2026-047
✓ Approved
v2.1
Underwriting
Policy Wording Guide

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Split
Preview
# Claims Procedure
 
Standard operating procedure
for claims receipt and
assessment.
 
## 1. FNOL
 
Claims are received via:
 
- Online portal
- Telephone
- Post
 
> All FNOL records must
be created within 2 hours.
Claims Procedure
Standard operating procedure for claims receipt and assessment.
1. FNOL
Claims are received via:
· Online portal
· Telephone
· Post
All FNOL records must be created within 2 hours.

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